Transparency & Governance

Version: 2.4 | Last Revision: January 09, 2026

1. Privacy & Data Integrity Protocols

HomeHeirloom is committed to the highest standards of data sovereignty to protect our customers and satisfy our partner brands:

• Personal Identifiers: We collect your Full Name to personalize correspondence and ensure accurate service intake.
• Contact Methodology: Your Email is collected to deliver maintenance audits, product news, and requested service quotes.
• Demographic Profiling: Age and Gender are required fields to ensure that recommended services (such as Jacuzzi Bath Safety) are contextually appropriate for the user's life stage.
• Geographic Validation: Zipcodes and Country data are utilized to verify that the selected product provider operates within your specific local jurisdiction.
• Encryption Standards: All data is captured via 256-bit SSL encryption and stored on secure, restricted-access servers.

2. Email Communication & Anti-Spam Policy

To maintain our "Sender Reputation" with Email Service Providers (ESPs), we adhere to a strict permission-based model:

• Express Consent: By checking the required "Terms" box on our forms, you grant HomeHeirloom express written consent to contact you via email regarding the products you selected.
• One-Click Unsubscribe: Every email contains a functional, one-click unsubscribe mechanism that is processed immediately by our systems.
• Regulatory Alignment: We are 100% compliant with the CAN-SPAM Act, CASL, and 2026 international digital privacy updates.

3. Terms of Service Provider Representation

As an authorized service provider, it is critical to define the boundaries of our professional relationship:

• The Liaison Role: HomeHeirloom facilitates the connection between the consumer and the brand. We are a "Service Curator," not the performing contractor.
• Contractual Boundaries: Any contract for installation, labor, or product warranties is executed solely between the Consumer and the Partner Brand (e.g., Empire Today, Jacuzzi).
• Independent Audits: Our "Heirloom Trust Scores" are editorial opinions based on independent 2026 market research, durability testing, and consumer feedback loops.

4. Affiliate & Compensation Disclosure

In accordance with 2026 FTC guidelines and for the trust of our customers:

• Management Fees: HomeHeirloom receives referral commissions or management fees when a customer successfully engages with a partner service via our network.
• Price Protection: These fees are paid by the brand and never increase the cost to the consumer. Our partnerships often result in exclusive discounts.
• Transparency: Our financial relationships do not dictate our "Heirloom Standard." We only partner with brands that pass our 30-point structural integrity audit.

5. Support Center & Dispute Resolution

As your service partner, we remain available after the initial referral:

• Executive Escalation: If a referred service does not meet expectations, our Support Center (support@homeheirloom.info) acts as a liaison to help resolve the issue with the partner brand's executive office.
• Member Support: We provide 24/7 access to our digital Knowledge Base to help you maximize the value of your home assets.